Excerpted from our cancellation policy; updated 10/07/2019:
To request a refund, click the "?” mark at the top right of Cc when you log in. Then click "Help & Contact" and then click "Contact Us" in the upper right hand corner on your screen. Tell us you're looking for a refund and click "Send us a message" -- this will open a form to write us a message. In your refund request, please tell us:
Your first name, last name, and email address
The date and amount for the charge that you think should be refunded
Why you think the charge should be refunded.
Requesting a refund does not guarantee that we will process the refund. However, we normally are willing to process refunds if:
You canceled your subscription up to 24 hours after your last charge was processed - updated 10/07/2019
You had asked us to cancel your subscription for you within 24 hours of your last charge and we were unable to process that request in time.
If you request a refund after paying for an entire year of Cc Pro up front, we will generally be happy to issue a prorated refund, even if your request falls outside of the 24-hour window. If we issue that refund, we will:
Divide your charge by 12 months.
Multiply that amount by the number of full calendar months that you will not have Cc Pro (calculated as of the date of the refund request).
Refund you the resulting amount.
It is impossible to upgrade to Cc Pro without entering your credit card number and confirming that you will be charged after your 30-day free trial is over, so we will not process a refund if:
You claim you did not enter your credit card number when upgrading to Cc Pro.
You claim that you did not realize Cc Pro was a paid subscription service.”
For questions about these or any Common Curriculum terms or policies, email us at [email protected]