Common Planner
K–12 Standards

Technology Devices Maintenance

Other Arizona CTE sets

APPLY PROBLEM-SOLVING AND CRITICAL THINKING TO MAINTAINING TECHNOLOGY DEVICES1.0

  • 1.1

    Assess the technology environment (e.g., software, devices, operating systems, and device compatibility)1.1

  • 1.2

    Identify common project management concepts and limitations (e.g., project management triangle, goals, Gantt charts, and user needs)1.2

  • 1.3

    Determine priorities in establishing and maintaining computers/electronic devices (i.e., user needs, workflow, data security, etc.) 1.3

  • 1.4

    Apply problem-solving processes to computers and electronic devices (i.e., define problem, identify cause, research problem, select and test solution, prevent the problem, etc.) 1.4

  • 1.5

    Document the results and update the problem-solving process 1.5

MAINTAIN A SAFE AND ENVIRONMENTALLY CONCIOUS TECHNOLOGY WORKPLACE 2.0

  • 2.1

    Identify and apply personal responsibility for a safe and healthy environment (i.e., conforming to industry standards, recycling protocols for toxic/non-toxic materials, avoid/eliminate electrical hazards, etc.) 2.1

  • 2.2

    Use job-specific tools, materials, and equipment used to maintain technology 2.2

  • 2.3

    Identify ergonomics and repetitive strain injuries experienced in technology maintenance occupations 2.3

  • 2.4

    Explain various safety measures and procedures including electrostatic discharge and how inadequate measures can damage equipment 2.4

ADDRESS SECURITY ISSUES RELATED TO TECHNOLOGY DEVICES 3.0

  • 3.1

    Identify security issues related to the technology environment (i.e., computer hardware and software, data, mobile devices, networks, etc.) 3.1

  • 3.2

    Identify and apply or create and update policies to maintain data integrity and security 3.2

  • 3.3

    Explain the importance of physical security of computer hardware and electronic devices 3.3

  • 3.5

    Identify methods to protect and prevent security threats3.5

  • 3.4

    Explain user-related threats (i.e., ransomware, phishing, viruses, email attachments, social engineering, spoofing, identify theft, spamming, etc.) 3.5 Identify methods to protect and prevent security threats 3.4

  • 3.6

    Explain external threats (i.e., denial of service, hacking/cracking, intrusion, etc.) 3.6

EXPLORE LEGAL AND ETHICAL ISSUES RELATED TO INFORMATION TECHNOLOGY  4.0

  • 4.1

    Identify issues specific to intellectual property rights including copyright, software licensing, patents, software piracy, and software duplication 4.1

  • 4.2

    Identify issues and trends affecting data and information privacy   4.2

  • 4.3

    Differentiate between ethical and unethical uses of technology (i.e., black hat/white hat hacking, industry-specific restrictions, etc.) 4.3

  • 4.4

    Identify workplace issues created by improper use of technology (i.e., cyberbullying, discrimination, social posts, trolling, privacy, etc.)4.4

EXPLORE RAMIFICATIONS OF TECHNOLOGY DEVELOPMENT 5.0

  • 5.1

    Explore challenges regarding the evolution of technology and their impact on our lives (i.e., automation, shift in occupations, data compatibility, security, privacy, consumer history, etc.) 5.1

  • 5.2

    Explore future trends in technology with positive and negative implications 5.2

  • 5.3

    Explore methods for keeping up with technology changes (i.e., forums, newsletters, Google alerts, technology announcements, etc.) 5.3

INSTALL, CONFIGURE, UPGRADE, AND MAINTAIN TECHNOLOGY 

  • 6.1

    Identify the purpose and characteristics of common system components (i.e., storage devices, power supply, removable media, expansion cards, memory, etc.) 6.1

  • 6.2

    Identify the purpose and characteristics of mobile device components (i.e., power supply, removable media, screens, batteries, speakers, ports, etc.)6.2

  • 6.3

    Demonstrate basic procedures for adding and removing common system components and recognizing associated cable connections 6.3

  • 6.4

    Distinguish the names, purposes, and performance characteristics of common peripheral ports 6.4

  • 6.5

    Demonstrate proper procedures for installing and configuring common peripheral devices 6.5

  • 6.6

    Identify issues that must be considered when upgrading technology components [i.e., safety (electrical), data integrity, compatibility, user privacy, etc.] 6.6

  • 6.7

    Follow procedures for preventive maintenance of computers and peripherals (i.e., physical cleaning, defragmenting drives, data backup, security updates, etc.) 6.7

  • 6.8

    Determine the cost-benefit of replacement or repair of hardware/software 6.8

ASSESS MOTHERBOARDS, PROCESSORS, AND MEMORY 

  • 7.1

    Identify CPU chip types, manufacturers, and associated sockets 7.1

  • 7.2

    Distinguish differences between surface mount technology (SMT) and socketed components 7.2

  • 7.3

    Identify operational characteristics of RAM (e.g., speed, type, and size) 7.3

  • 7.4

    Identify the responsibility of the various components of the motherboard (i.e., integrated ports, expansion slots, chipsets, battery, etc.) 7.4

  • 7.5

    Identify basic compatibility guidelines of the motherboard, processors, and memory 7.5

  • 7.6

    Explain the role of BIOS and CMOS in computer technology 7.6

  • 7.7

    Explain how environmental factors including heat, airborne particulates, humidity, vibration, and shocks can affect equipment 7.7

  • 7.8

    Explain the relationship of hertz to processor and bus speeds 7.8

  • 7.9

    Explain the relationship of bits and bytes to common memory and storage capacities 7.9

  • 7.10

    Apply basic electronics theories (i.e., Ohm’s Law, calculation of wattage, voltage, amperage, resistance, capacitance, etc.) 7.10

INSTALL AND MAINTAIN PRINTERS AND SCANNERS 

  • 8.1

    Compare and contrast printer technologies including laser, ink dispersion, solid ink, thermal, impact, and dye sublimation 81

  • 8.2

    Explore connection options for each printer and scanner technology (i.e., wired vs wireless, server interface, cable types, local infrastructures, etc.) 8.2

  • 8.3

    Determine options to upgrade printers (i.e., memory, hard drives, NICS, FAX, etc.) 8.3

  • 8.4

    Troubleshoot common printer problems (i.e., paper jam, connectivity, consumables, power, security protocols, etc.) 8.4

EXPLAIN BASIC NETWORKING HARDWARE 

  • 9.1

    Differentiate common types of network cables, topologies, and their characteristics 9.1

  • 9.2

    Install and configure network cards and adapters   9.2

  • 9.3

    Differentiate common technologies available for establishing network connectivity (i.e., routers, wireless, hubs, modem, switches, repeaters, mesh networks, etc.) 9.3

  • 9.4

    Diagnose simple hardware problems in networking equipment (i.e., interpret error codes/messages, etc.) 9.4

COMPARE THE BASICS OF COMMON OPERATING SYSTEMS 

  • 10.1

    Differentiate the characteristics of common device operating systems (i.e., Windows, IOS, Android, Linux, MAC, etc.) 10.1

  • 10.2

    Distinguish major software features and functions by device (i.e., taskbar, menus, notification bars, gestures, etc.) 10.2

  • 10.3

    Navigate major operating system management tools (i.e., file management, administrative tools, command line, REGEDIT, Task Manager, system utilities, etc.) 10.3

  • 10.4

    Explain command-line functions and utilities to manage the operating system including the proper syntax and switches (i.e., file attributes, commands for creating, viewing, and managing drives, directories, files, etc.) 10.4

  • 10.5

    Identify common data redundancy options (i.e., network attached storage, RAID, cloud storage, etc.) 10.5

INSTALL, CONFIGURE, AND UPDATE OPERATING SYSTEMS 

  • 11.1

    Compare and contrast the differences between native and virtualized operating system environments 11.1

  • 11.2

    Install operating systems using default and customized installation options 11.2

  • 11.3

    Backup and restore user data (i.e., copy/paste, images, clones, etc.) 11.3

  • 11.4

    Identify common symptoms and resolve problems encountered during installations and version upgrades 11.4

  • 11.5

    Perform operating system updates 11.5

  • 11.6

    Set up basic system boot sequences and boot methods including recovery options11.6

  • 11.7

     Install and add a device by installing and configuring device drivers and required software 11.7

  • 11.8

    Optimize the operating system (i.e., deleting temporary files, user needs, custom startup settings, built-in optimization tools, etc.) 11.8

  • 11.9

    Perform cross-platform migration retaining user data and settings (i.e., computers, tablets, smartphones, etc.) 11.9

  • 11.10

    Interpret the meaning of common error codes and startup messages from the boot sequence and identify steps to correct problems 11.10

  • 11.11

    Apply common diagnostic utilities and tools 11.11

 TROUBLESHOOT A NETWORK 

  • 12.1

    Assess the networking capabilities of common operating systems (i.e., domain, workgroup, etc.) 12.1

  • 12.2

    Determine best protocols and encryption levels (i.e., TCP/IP, NetBIOS, wireless encryption, etc.) 12.2

  • 12.3

    Use network troubleshooting applications (i.e., IPCONFIG, PING, TRACERT, NSLOOKUP, DIG, NETSTAT, NBTSTAT, ARP, etc.) 12.3

  • 12.4

    Define basic internet protocols and terminologies (i.e., HTTP, HTTPS, FTP, SMTP, DNS, DHCP, POP, etc.) 12.4

  • 12.5

    Identify infrastructure and procedures for establishing internet connectivity 12.6 Configure software/hardware firewall protection 12.5

  • 12.6

    Configure software/hardware firewall protection12.6

Frequently asked questions

What grade levels do these standards cover?
Grade 9, Grade 10, Grade 11, and Grade 12

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