This happens when someone signed in/up with a different email than they used to create the plans. To resolve this issue, follow these steps:
Check the email you used to sign in or up with by clicking "Account" on the homepage.
If it's the wrong email or you think you might have used a different one to create your plans, click the power button in the upper right-hand corner of the homepage to sign out.
Sign in again using the other email and verify your plans.
Common Issue: Unable to Type in the Planbook
When you’re unable to type anything in your planbook, this usually indicates an account sign-in issue. To resolve this:
Log out of your account.
Sign back in.
Open the planbook and try typing again. This simple process often resolves the issue by ensuring your account credentials load properly when accessing the planner.
Not sure what email you possibly used before? Most often, it's your personal email if you signed in with your school/work or vice versa.
Think you know the right email but forgot the password? No problem -- click "Sign In or Up" on the homescreen and then click "I forgot my password or need to change it". You'll receive an email with a link to reset your password.If you are still unable to access your plans after this, try signing out and logging back in to ensure all credentials are properly loaded.
Still struggling to access your plans? Click the question mark icon in the upper right hand corner to be taken to our "Help & Contact" page.