Common Planner
K–12 Standards

Retailing

Other Missouri Business, Marketing, & Information Technology sets

Customer RelationsCR

  •  

    Foster positive relationships with customers to enhance company image.

    1. 1

      Explain the nature of positive customer relationsCR:003

    2. 2

      Demonstrate a customer service mindsetCR:004

  •  

    Resolve conflicts with/for customers to encourage repeat business.

    1. 3

      Handle difficult customersCR:009

    2. 4

      Handle customer/client complaintsCR:010

MarketingMK

  •  

    Acquire foundational knowledge of customer/client/business behavior to understand what motivates decision-making.

    1. 1

      Explain factors that influence customer/client/business buying behaviorMK:014

  •  

    Acquire an understanding of marketing's role and function in business to facilitate work among departments.

    1. 2

      Distinguish between retailing and marketingMK:003

    2. 3

      Explain the importance of merchandising to retailersMK:020

OperationsOP

  •  

    Implement security policies/procedures to minimize chance for loss.

    1. 1

      Explain policies/procedures for handling shopliftersOP:122

  •  

    Prepare registers/terminals for sales operations.

    1. 2

      Prepare cash drawers/banksOP:194

    2. 3

      Open/Close register/terminalOP:195

  •  

    Acquire foundational knowledge of distribution to understand its role and function.

    1. 4

      Explain the nature and scope of distributionOP:522

  •  

    Implement receiving processes to ensure accuracy and quality of incoming shipments.

    1. 5

      Explain the receiving processOP:384

    2. 6

      Explain stock-handling techniques used in receiving deliveriesOP:385

    3. 7

      Process incoming merchandiseOP:386

    4. 8

      Resolve problems with incoming shipmentsOP:387

  •  

    Utilize stock-handling procedures to process incoming inventory.

    1. 9

      Attach source and anti-theft tagsOP:389

    2. 10

      Price mark merchandiseOP:390

    3. 11

      Route stock to sales floorOP:394

    4. 12

      Rotate stockOP:395

    5. 13

      Process returned/damaged productOP:396

  •  

    Utilize warehousing procedures to store inventory until needed.

    1. 14

      Explain storing considerationsOP:400

    2. 15

      Explain the nature of warehousingOP:401

    3. 16

      Store inventoryOP:402

  •  

    Understand transportation processes to move products through the supply chain.

    1. 17

      Explain shipping processesOP:405

  •  

    Utilize inventory-control methods to minimize costs and to meet customer demand.

    1. 18

      Maintain inventory levelsOP:407

    2. 19

      Report out-of-stocksOP:408

    3. 20

      Complete inventory countsOP:409

    4. 21

      Describe inventory control systemsOP:413

Professional DevelopmentPD

  •  

    Acquire information about merchandising to aid in making career choices.

    1. 1

      Explain the evolution of retailingPD:148

    2. 2

      Describe the role of merchandisers in retailingPD:128

  •  

    Understand career opportunities in retailing to make career decisions.

    1. 3

      Identify career opportunities in retailingPD:038

Product/Service ManagementPM

  •  

    Utilize assortment-mix strategies to create maximum mix of products at minimum cost.

    1. 1

      Plan merchandise assortment (e.g., styling, sizes, quantities, colors)PM:254

  •  

    Develop merchandise plans (budgets) to guide selection of retail products.

    1. 1

      Identify emerging trendsPM:257

    2. 2

      Plan stockPM:062

PromotionPR

  •  

    Employ visual merchandising techniques to increase interest in product offerings.

    1. 1

      Explain the use of visual merchandising in retailingPR:023

    2. 2

      Distinguish between visual merchandising and displayPR:302

  •  

    Implement display techniques to attract customers and increase sales potential.

    1. 1

      Explain types of display arrangementsPR:026

    2. 2

      Maintain displaysPR:052

    3. 3

      Dismantle/Store displays/display fixtures/formsPR:054

Selling (SE)

  •  

    Employ sales processes and techniques to enhance customer relationships and to increase the likelihood of making sales.

    1. 1

      Establish relationship with customer/clientSE:110

    2. 2

      Determine customer/client needsSE:111

    3. 3

      Recommend specific productSE:114

  •  

    Implement support activities to facilitate the selling process.

    1. 4

      Process returns/exchangesSE:162

  •  

    Collect payment from customer to complete customer transaction.

    1. 5

      Process sales transactions (e.g., cash, credit, check)SE:329

    2. 6

      Operate register/terminalSE:153

Frequently asked questions

What grade levels do these standards cover?
Grade 9, Grade 10, Grade 11, and Grade 12
Where can I read the official document?
MO Retailing

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