Common Planner
K–12 Standards

Lodging I

Other Alabama CTE sets

Hospitality Industry

  • 1

    Compare classifications of lodging properties for affiliations, levels of service, ownership, size, and target market. 1

  • 2

    Distinguish functions of various departments of a hotel, including accounting, security, engineering, front desk, housekeeping, maintenance, human resources, and sales and marketing.2

  • 3

    Determine trends and issues associated with the lodging industry. 3

  • 4

    Assess ways technology impacts and is used in the lodging industry.4

  • 5

    Assess career options, entrepreneurial opportunities, and credentials associated with the lodging industry.5

Business Operations

  • 1

    Compare cost efficiency for resorts, large hotel chains, and independently owned lodging establishments.6

  • 2

    Critique sales opportunities available in the lodging industry.7

Lodging Structure

  • 1

    Compare types of services offered by the lodging industry. Examples: bed and breakfast, tour, business travel, leisure, destination, theme packets8

Front Desk

  • 1

    Summarize the role of front desk staff, including cashiering and accounting, receiving reservations, and creating departmental log reports. 9

Housekeeping Functions

  • 1

    Determine roles of the housekeeper in hotel operations, including guest room cleaning, managing inventory, and reporting damaged property. 10

Guest Services and Relations

  • 1

    Describe strategies for maintaining positive guest relations.11

  • 2

    Demonstrate strategies for resolving guest complaints.12

  • 3

    Summarize duties of the concierge and bell hop.13

Safety and Security

  • 1

    Describe safety and security associated with the lodging industry, including Occupational Safety and Health Administration (OSHA) standards, emergency response, and housekeeping security.14

Cultural Diversity

  • 1

    Explain how cultural diversity impacts the hospitality and tourism industry.15

Economics

  • 1

    Analyze effects of the economy on the hospitality and tourism industry to apply appropriate strategies in developing new products or services.16

Frequently asked questions

What grade levels do these standards cover?
Grade 9, Grade 10, Grade 11, and Grade 12
Where can I read the official document?
Alabama State Department of Education

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