Common Planner
K–12 Standards

Computer Science: Help Desk Operations

Other Kentucky CTE sets

Define the role of help desk and customer service in an organization. HD1

  • 1

    Define the role of help desk and customer service in an organization. HD1

Evaluate help desk technology, tools, and techniquesHD2

  • 2

    Evaluate help desk technology, tools, and techniquesHD2

Identify common support problems, including software tools and features.HD3

  • 3

    Identify common support problems, including software tools and features.HD3

Identify service technology trends. HD4

  • 4

    Identify service technology trends. HD4

Demonstrate professional and effective communication skills.HD5

  • 5

    Demonstrate professional and effective communication skills.HD5

Demonstrate team building strategies.HD6

  • 6

    Demonstrate team building strategies.HD6

Develop technical training materials, and other user documentation to support help desk operations.HD7

  • 7

    Develop technical training materials, and other user documentation to support help desk operations.HD7

Demonstrate a methodical approach to the problem-solving process.HD8

  • 8

    Demonstrate a methodical approach to the problem-solving process.HD8

Apply conflict resolution techniques and skills in customer support. HD9

  • 9

    Apply conflict resolution techniques and skills in customer support. HD9

Exhibit positive professionalism with customers and technical writing skills.HD10

  • 10

    Exhibit positive professionalism with customers and technical writing skills.HD10

Demonstrate personal, system, and stress management by way of using self-help tools. HD11

  • 11

    Demonstrate personal, system, and stress management by way of using self-help tools. HD11

Appropriately use the following: support performance and reporting tools, call management software, problem resolution software, asset and change management tools, notification tools for support in additional level two and level three support toolsHD12

  • 12

    Appropriately use the following: support performance and reporting tools, call management software, problem resolution software, asset and change management tools, notification tools for support in additional level two and level three support toolsHD12

Frequently asked questions

What grade levels do these standards cover?
Grade 9, Grade 10, Grade 11, Grade 12, and VOCATIONALTRAINING

Keep exploring

Keep exploring CTE standards

Sibling grade bands, other subjects in this jurisdiction, and the same subject across other states.

More Kentucky CTE sets

CTE