Common Planner
K–12 Standards

Business Management and Administration: Administrative Support Focus Area Knowledge and Skill Statements with Suggested Performance Indicators

Other Oregon CTE sets

Describe how human resources may be designed, organized, and managed to enhance employee productivity and satisfactionFA-BMA-AS01

  • A

    Describe programs for improving employee satisfaction, including gathering and analyzing data and applying knowledge gainedFA-BMA-AS01.A

  • B

    Describe ways to manage staff growth and professional development at an organizational levelFA-BMA-AS01.B

  • C

    Describe strategies for assessing staff training needs and determining appropriate training methodsFA-BMA-AS01.C

  • D

    Explain the role and function of a Human Resources department FA-BMA-AS01.D

  • E

    Describe the components of hiring interview and model a simulated interviewFA-BMA-AS01.E

Explain how information for business decision making can be accessed, evaluated, and disseminatedFA-BMA-AS02

  • A

    Demonstrate the ability to perform scheduling functions to facilitate on-time, prompt completion of work activitiesFA-BMA-AS02.A

  • B

    Demonstrate how to schedule work meetings and make travel arrangementsFA-BMA-AS02.B

  • C

    Demonstrate the ability to efficiently create, store, organize, and manage business documentation (work files, customer orders/forms, shipping information, etc.)FA-BMA-AS02.C

  • D

    Prepare official business documentation for both internal and external clients (e.g., documents, reports, RFPs, relevant financial informationFA-BMA-AS02.D

  • E

    Demonstrate advanced level skills in appropriate software applications (i.e., word-processing, presentation applications, database, spreadsheets) utilized within the businessFA-BMA-AS02.E

  • F

    Demonstrate the ability to use correct grammar, spelling, punctuation, and other English mechanics to produce reports, and other written products  FA-BMA-AS02.F

Describe how to plan, monitor and manage day-to-day business activitiesFA-BMA-AS03

  • A

    Demonstrate how to operate essential office equipment and provide support to colleagues (e.g., troubleshooting, engaging technical support)FA-BMA-AS03.A

  • B

    Demonstrate basic project management skills used to start, run, and complete projects including coordinating schedules and activities and planning meetingsFA-BMA-AS03.B

  • C

    Demonstrate basic accounting skills (recording transactions, preparing deposits, and analyzing bank statements)FA-BMA-AS03.C

  • D

    Develop and implement process and procedure for purchasing business supplies, equipment, and services, including managing and maintaining vendor relationshipsFA-BMA-AS03.D

  • E

    Develop and implement procedures to maintain office equipment and suppliesFA-BMA-AS03.E

Demonstrate understanding of technology risk-managementFA-BMA-AS04

  • A

    Explain and abide by organizational technology use, safety, and security policies (acceptable use policy, web page policies, etc.)FA-BMA-AS04.A

  • B

    Explain and abide by laws pertaining to computer crime, fraud, and abuseFA-BMA-AS04.B

  • C

    Demonstrate ability to follow policies and procedures to prevent and recover from data integrity lossFA-BMA-AS04.C

Frequently asked questions

What grade levels do these standards cover?
Grade 9, Grade 10, Grade 11, and Grade 12

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Sibling grade bands, other subjects in this jurisdiction, and the same subject across other states.

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