Health Sciences: Support Services Focus Area
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- Manufacturing: Machining
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- Marketing: Professional Sales Knowledge and Skill Statements with Suggested Performance Indicators
- Arts, A/V Technology, and Communications: Career Cluster Knowledge and Skill Statements with Suggested Performance Indicators
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- Fine Arts and Performing Arts: Knowledge and Skill Statements with Suggested Performance Indicators
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Describe, differentiate and safely perform the responsibilities of healthcare support services roles.HLSS01
- 1
Perform administrative tasks following established internal and external guidelines.HLSS01.01.01
- 2
Develop and implement departmental mission statement, goals, objectives, and strategic plan.HLSS01.01.02
- 3
Develop and implement departmental policies, procedures, and processes. Modify as required.HLSS01.01.03
- 4
Coordinate departmental activities with other departments, outside agencies and contractors, including event planning and logistics.HLSS01.01.04
- 5
Implement new and existing services specific to the working environment and responsibilities.HLSS01.01.05
- 6
Implement an employee recognition program.HLSS01.01.06
- 7
Apply strategies to measure safety and improve quality of support services provided.HLSS01.02.01
- 8
Monitor patient/client and organizational expectations through satisfaction survey and measurement tools to assure adequacy of products, services and performance improvement as necessary.HLSS01.02.02
- 9
Provide support of standardization, consolidation, and/or re-engineering processes.HLSS01.02.03
- 10
Evaluate cost effectiveness of alternative methodologies.HLSS01.02.04
- 11
Perform quality management activities.HLSS01.02.05
- 12
Perform support service tasks following established guidelines.HLSS01.03.01
- 13
Adhere to a code of ethics to ensure corporate compliance.HLSS01.03.02
- 14
Ensure compliance with legal, regulatory, and accreditation standards or codes.HLSS01.03.03
- 15
Coordinate with environmental health agency to administer the hazardous materials management program.HLSS01.03.04
- 16
Coordinate with physicians, departmental directors/managers, and outside agencies in the development of Emergency Preparedness Plans.HLSS01.03.05
- 17
Inspect buildings, facilities, and grounds to ensure compliance with standards, regulations, and codes.HLSS01.03.06
- 18
Evaluate work of staff to ensure compliance with applicable safety and building regulations.HLSS01.03.07
Demonstrate work practices that maintain a clean and healthy healthcare facility to reduce or eliminate pathogenic organisms.HLSS02
- 1
Demonstrate various decontamination techniques and procedures.HLSS02.01.01
- 2
Demonstrate knowledge of standard precaution guidelines.HLSS02.01.02
- 3
Select procedures and precautions to be followed when using chemicals.HLSS02.01.03
- 4
Demonstrate techniques for mechanical and manual cleaning procedures.HLSS02.01.04
- 5
Evaluate potential causes and methods of transmitting infection.HLSS02.01.05
- 6
Integrate infection control standards with relevant activities and procedures.HLSS02.01.06
- 7
Employ best safety practices for handling hazardous materials and managing waste.HLSS02.02.01
- 8
Develop, implement, and monitor hazardous waste disposal and recycling policies and procedures in accordance with regulatory requirements.HLSS02.02.02
- 9
Assess and monitor the operations of a waste management program, including recycling and reduction of regulated medical, solid, hazardous chemical, and radioactive and biological waste materials.HLSS02.02.03
- 10
Develop systems and procedures that minimize customer cost of ordering, storing, and using supplies, services, and equipment.HLSS02.02.04
- 11
Develop and implement a plan to safely handle, package, store, and dispose of waste in accordance with federal, state, and local regulations.HLSS02.02.05
- 12
Employ best safety practices for handling and storing a variety of materials common to the health services environment.HLSS02.03.01
- 13
Demonstrate process and environmental requirements for proper handling and storage of sterile and non-sterile items.HLSS02.03.02
- 14
Demonstrate appropriate inventory control and distribution systems.HLSS02.03.03
- 15
Describe and implement a program to purchase materials, supplies, and capital equipment within allocated resources.HLSS02.03.04
- 16
Evaluate the effectiveness of optimal material flow and layout.HLSS02.03.05
- 17
Recommend policies and procedures to monitor distribution, consumption, and pilferage of materials.HLSS02.03.06
- 18
Provide adequate space to meet standards of storage.HLSS02.03.07
Follow established internal and external guidelines in order to provide high-quality, effective support services in the healthcare facility.HLSS03
- 1
Follow established internal and external guidelines in order to provide high-quality, effective support services in the healthcare facility.HLSS03.01.01
Maximize available resources for proper care and use of healthcare equipment and materials.HLSS04
- 1
Utilize financial information and data to make appropriate decisions regarding purchase and maintenance of equipment and materials.HLSS04.01.01
- 2
Implement and evaluate purchasing processes and agreements.HLSS04.01.02
- 3
Evaluate audit activities, including the review of discrepancies, purchase orders, and invoices.HLSS04.01.03
- 4
Assess cost benefits that support best product recommendations.HLSS04.01.04
- 5
Explain competitive pricing, terms, and service levels.HLSS04.01.05
- 6
Identify opportunities for reduction in resource consumption.HLSS04.01.06
- 7
Identify inventory reduction targets and implement to achieve targets.HLSS04.01.07
- 8
Employ organizational protocols when making decisions about the use and maintenance of equipment.HLSS04.02.01
- 9
Review capital purchasing processes.HLSS04.02.02
- 10
Assess procedures and processes for the selection, acquisition, distribution, and maintenance of equipment.HLSS04.02.03
- 11
Implement written instructions for the equipment manufacturer's operations manual, and departmental policies and procedures.HLSS04.02.04
- 12
Design a preventive maintenance (PM) process for buildings, equipment, parts, supplies, and utilities as appropriate.HLSS04.02.05
- 13
Develop and implement equipment systems training programs for maintenance staff and user groups.HLSS04.02.06
- 14
Implement principles and organizational protocols when acquiring and distributing equipment and materials.HLSS04.03.01
- 15
Assess and implement purchasing and procurement techniques that improve the overall supply chain.HLSS04.03.02
- 16
Analyze timely order placement and supplier performance, and continuously review for effectiveness.HLSS04.03.03
- 17
Assess a supplier's performance standards program.HLSS04.03.04
- 18
Organize catalogs, price lists, inventory records, purchase order files, and product/supplier files, ensuring that they are updated and current.HLSS04.03.05
- 19
Assess and offer recommendations to departments requiring assistance in resource allocation.HLSS04.03.06
- 20
Assess the integration of resource functions.HLSS04.03.07
- 21
Evaluate distribution strategies and systems to ensure optimal materials flow.HLSS04.03.08
- 22
Maintain adequate quantities of supplies, equipment, instruments, and medical devices.HLSS04.03.09
Implement healthcare facility standards in order to maintain high-quality healthcare facilities.HLSS05
- 1
Employ strategies to establish, maintain, and improve the presentation of the facility's physical environment.HLSS05.01.01
- 2
Implement and participate in a comprehensive training and education program on safety, infection control, hazardous materials, and new equipment use.HLSS05.01.02
- 3
Analyze labor distribution for projects and operations.HLSS05.01.03
- 4
Review and evaluate reporting mechanisms for departmental functions.HLSS05.01.04
- 5
Communicate with other departments on selection of facility finishes and furnishings following appropriate safety codes.HLSS05.01.05
- 6
Review and participate in the development of design and construction plans.HLSS05.01.06
- 7
Analyze the therapeutic and functional aspects of color décor and furnishing.HLSS05.01.07
- 8
Maintain facility accessibility as a clutter-free environment.HLSS05.01.08
- 9
Evaluate repair status of facility, and report recommendations as appropriate.HLSS05.01.09
- 10
Organize, deliver, and present products and services in a quality manner.HLSS05.01.10
Frequently asked questions
- What grade levels do these standards cover?
- Grade 9, Grade 10, Grade 11, and Grade 12
- Where can I read the official document?
- Health Sciences Cluster
Keep exploring
Keep exploring CTE standards
Sibling grade bands, other subjects in this jurisdiction, and the same subject across other states.
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