Common Planner
K–12 Standards

Business Management and Administration: Operations Management Focus Area Knowledge and Skill Statements with Suggested Performance Indicators

Other Oregon CTE sets

Describe and follow laws and regulations affecting business operations and transactionsFA-BMA-OM01

  • A

    Describe how to apply knowledge of business contracts to establish business relationships, including contract creation/preparation, suspension, and terminationFA-BMA-OM01.A

  • B

    Explain laws and regulations that affect the vendor/supplier bidding process to facilitate business operationsFA-BMA-OM01.B

  • C

    Develop and evaluate bid specifications for an identified project based on laws regulating the processFA-BMA-OM01.C

Describe strategies to develop and maintain positive customer relationshipsFA-BMA-OM02

  • A

    Explain the relationship between customer services and salesFA-BMA-OM02.A

  • B

    Utilize customer relationship management skills to conduct customer-facing processes effectively and efficiently (e.g., processing customer orders and returns)FA-BMA-OM02.B

  • C

    Develop and implement a customer satisfaction and idea survey, evaluate survey data, and implement changes based on customer feedback FA-BMA-OM02.C

  • D

    Maintain customer database for personal contactsFA-BMA-OM02.D

Demonstrate knowledge of how to use inventory tracking systems to facilitate operational controlsFA-BMA-OM03

  • A

    Demonstrate the ability to utilize tools, strategies, and systems to develop and maintain operational controlsFA-BMA-OM03.A

  • B

    Identify appropriate tools, strategies, and systems for operational controls that are appropriate for the business/industryFA-BMA-OM03.B

  • C

    Describe the benefits of “just-in-time” inventory systems FA-BMA-OM03.C

  • D

    Describe how information obtained from operational control systems can be used to determine the success/failure of a business/industryFA-BMA-OM03.D

  • E

    Explain inventory tracking technology to facilitate operational controlFA-BMA-OM03.E

  • F

    Describe the impact of technology on order processing (e.g., universal product code (UPC) barcoding, radio frequency identification (RFID) tags)FA-BMA-OM03.F

Demonstrate knowledge of how to plan, monitor and manage day-to-day business activities to maintain and improve operational functionsFA-BMA-OM04

  • A

    Describe purchasing activities used to obtain business materials and servicesFA-BMA-OM04.A

  • B

    Describe tools that assist in the scheduling processFA-BMA-OM04.B

  • C

    Explain the benefits of establishing and maintaining close working relationships with suppliersFA-BMA-OM04.C

  • D

    Identify key factors when selecting suppliers (e.g., quality, price, reliable delivery)FA-BMA-OM04.D

  • E

    Discuss inventory control strategies used to maintain appropriate levels of stock/suppliesFA-BMA-OM04.E

  • F

    Explain the nature of quality management and the need for continuous improvement of the quality processFA-BMA-OM04.F

  • G

    Explain what a supply chain is within industry and describe types of supply chain management decisions (e.g., location, production, inventory, transportation)FA-BMA-OM04.G

Frequently asked questions

What grade levels do these standards cover?
Grade 9, Grade 10, Grade 11, and Grade 12

Keep exploring

Keep exploring CTE standards

Sibling grade bands, other subjects in this jurisdiction, and the same subject across other states.

More Oregon CTE sets

CTE